WhatsApp team inbox
One WhatsApp inbox for your whole team
Postline turns your WhatsApp Business number into a shared team inbox. Every customer message in one place, automatic replies for the questions you get every day, and a clear handoff between teammates.
One shared inbox
Every WhatsApp conversation lands in a single inbox your whole team can see — no more messages stuck on one person's phone.
Teammate access
Invite teammates from the Team page. An admin grants access, and everyone works from the same conversation history.
Keyword auto-replies
Set rules like "opening hours" or "prices" and Postline answers instantly, even when nobody is online.
Reply in context
Open any thread and reply directly. Free-form replies work within 24 hours of the customer's last message.
How it works
- Connect your WhatsApp Business number to Postline.
- Invite your teammates and grant them access from the Team page.
- Add auto-reply rules for your most common questions.
- Answer everything else together from the shared inbox.